Returns & Exchanges
At Nettie's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we cannot accept physical returns. If your order arrived damaged or failed to meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us understand what went wrong.
Contact Our Team
Email our support desk at [email protected] with your order number and the photos of your delivery.
Quality Review
Our head baker will review your claim within 48 hours to determine if the issue was due to transit damage or a preparation error.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement batch at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing